Support

No extra account required. Email is enough.

Your Slack workspace name
What you expected vs what happened
Approximate time (new message in the open pane, Rephrase, or side panel action)

We aim to reply within two business days.

Quick checks

Rephrase without login — type or dictate a reply in the side panel and tap Rephrase. No Slack connect required; that path does not scrape the open pane.
Voice dictation — pick a language next to the mic (EN, RU, DE, etc.). Allow microphone access when Chrome prompts you; on some setups you may need to click the Slack tab once. Dictation stays in your browser until you Rephrase.
Send / Add as draft greyed out — open Slack web at app.slack.com in Chrome and refresh the tab so the extension can link to it.
Connect Slack — tap "Continue with Slack" in the side panel. Make sure you are using Slack web at app.slack.com in the same Chrome window, not the Slack desktop app.
No auto-draft appears — after Connect, drafts only trigger for a new human message in the conversation you already have open. Switching channels re-primes the listener; older messages are not drafted.
Side panel is empty after a message — reload the Slack tab, then open the MentionDraft side panel again.
Monthly limit reached — 20 drafts/month free. Starter is 100, Plus 500, Pro 2,000. Subscribe or manage billing from the Chrome side panel.
Draft tone is off — send a few real replies in that channel first so a style card can be built, then retry.
Backend offline pill — the backend at mentiondraft.talakraft.com may be restarting. Wait 30 seconds and retry.

Billing

Product bugs and draft issues: talakraft@talakraft.com. Payment, invoice, or VAT questions: Lemon Squeezy (open Manage billing in the Chrome side panel). Lemon Squeezy is the merchant of record.

Privacy and deletion

To export or delete stored style cards and draft metadata, use the same email. See the Privacy Policy for full details.